Vision
To create a transparent, responsive, and inclusive environment where every stakeholder feels heard, respected, and supported in resolving their concerns promptly and fairly.
Mission
- To provide a fair, confidential, and accessible mechanism for addressing grievances of students, staff, and stakeholders.
- To promote a culture of trust, accountability, and mutual respect within the institution or organization.
- To ensure timely redressal of complaints while safeguarding the rights of all parties involved.
Objectives
- To establish a structured grievance redressal mechanism for students, faculty, staff, and other stakeholders.
- To maintain a positive and harmonious work/academic environment by resolving conflicts and misunderstandings promptly.
- To ensure transparency and impartiality in handling complaints and appeals.
- To safeguard the dignity and well-being of individuals by addressing issues such as harassment, discrimination, or unfair treatment.
- To build awareness among all stakeholders about their rights and the grievance redressal process.
- To document and analyze grievances for continuous improvement and policy development.
Outcomes
- Timely Redressal of Complaints: Grievances are addressed within a defined timeframe, ensuring quick resolution and reduced conflict escalation.
- Improved Trust and Transparency: Stakeholders gain confidence in the system, knowing that their concerns are taken seriously and handled impartially.
- Enhanced Institutional Climate: Promotes a positive, safe, and respectful environment for learning or working by reducing tension and dissatisfaction.
- Empowered Stakeholders: Students, staff, and employees feel empowered to voice their concerns without fear of retaliation, promoting openness and participation.
- Reduction in Recurring Issues: Root causes of complaints are identified and addressed, preventing similar issues from arising in the future.
- Better Communication and Conflict Resolution Skills: Encourages constructive communication, negotiation, and understanding among stakeholders.
- Policy and Process Improvement: Feedback from grievances helps institutions or organizations revise policies, procedures, and practices for continuous improvement.
- Compliance with Regulatory Requirements: Helps meet legal and institutional requirements related to grievance handling, enhancing accountability.
